Keeping Customer Service a Priority

August 3, 2011

For the past 120 years, we have done our best to keep our customers in mind as we create new and improved methods to make our sales process easier and more effective. Our products have evolved and so have the ways of delivering them to you.

If you haven’t used it yet, Hardinge has set up www.ShopHardinge.com for customers to search and purchase our complete workholding/accessories products and the world famous Bridgeport Knee Mill repair parts. It’s an easy and reliable way to get the products you want with the information and instructions you need. The site was designed to be simple yet informative, well-organized and efficiently productive; we hope you’ll agree.

ShopHardinge.com now allows you to set up a personal customer online account with us so that you can keep track of the data your business needs. The integrated online system is available 24/7 and allows our customers to verify product availability, review open and past orders, pay invoices, and more. You’ll also notice some of the tools we have to offer during the purchasing process including Quick Add, Live Chat and integrated UPS tracking.

We believe it’s comforting to see what you’re ordering before making the purchase. Each day we are adding hundreds of product pictures along with videos, product catalogues and miscellaneous information readily available to download in PDF format.

ShopHardinge.com is not replacing our sales staff, it’s giving us the opportunity to work more efficiently by providing additional online options to our consumers, streamlined invoicing, tracking, and purchase history data. Instead of going through automated voice machines and elevator music, our sales staff is online during business hours so you always have someone available to ‘chat’ you through your order. We’re also available to discuss the new features and online ordering process over the phone; simply contact a Hardinge representative for a demonstration today by calling 800-843-8801.
 


NEW!!! ShopHardinge.co.uk – 65,000 reasons to buy!

July 22, 2011

ShopHardinge.co.uk – 65,000 reasons to buy!

 ShopHardinge, the highly successful USA developed concept for online selection and purchasing of Hardinge workholding, rotary products, tool holders and machine tool accessories is now launched in the UK.

With 65,000 products in its online inventory, the ShopHardinge.co.uk e-commerce web site offers purchasers the opportunity to browse, select and purchase a vast range of products ranging from a simple collet to a sophisticated rotary table. 

Rob Beckett demonstrates the new ShopHardinge logo.

ShopHardinge has been up and running in the USA for the past 2 years so they have first hand operational knowledge of how it works in a live environment,” explains Rob Beckett, Hardinge UK’s Workholding Product Manager.“In adapting the idea for the UK we have had to make changes to the pricing structure and various aspects of the site behind the scenes, but in essence the model is identical and we are now live in the UK.”

 From the customer viewpoint ShopHardinge could not be easier.

 The simplicity of the concept is based on three easy steps – “Log in … Shop … Check out …”

 Customers can charge their purchases to their account in the normal way for monthly billing but there is also the opportunity to purchase via a debit or credit card.

 “There are other areas of the site that will prove particularly helpful to our distributors.” adds Rob Beckett. 

 “After we have allocated them a unique password, as with direct customers they can check stock on line and then purchase what they need without having to phone through.  This will greatly streamline the whole purchasing process and ensure we are in a position to provide exceptional levels of support to ensure customers get the products they want when they want them.

“Regularly purchased items or repeat orders are facilitated by a ‘Quick Shop’ feature that enables a re-order at the click of the mouse and there is an order history section,” he adds.


16C and 3J Collets ship same-day or within 24-hours!

March 19, 2011

For some collet manufacturers, a 16C or 3J collet is not a frequently ordered product so they don’t stock them.

Hardinge stocks 16C and 3J collets in fractional, metric and decimal sizes—not only in round smooth and serrated, but in hex and square as well.

Take a look at the BENEFITS Hardinge can provide:
•  Hardinge maintains the inventory while you keep only what you need on hand (but hey, it doesn’t hurt to keep an emergency collet or step chuck on hand!)
•  No need to postpone or reschedule that production run—Hardinge will keep you up and running
•  Consistent quality shipment-to-shipment due to Hardinge’s established manufacturing process control and inspection
•  Convenient FACTORY-DIRECT online ordering with real-time support
•  Expedited shipping available
•  Experts in custom manufacturing solutions

If you’re not already a Hardinge user, get established today and make your job a whole lot easier!


Hardinge featured on World’s Greatest TV Program

February 23, 2011

Horseheads, New York—Hardinge Inc. was recently profiled as both a unique company and industry leader on “World’s Greatest”, a television series highlighting innovation and excellence from some of the world’s greatest companies, products, places, and people.

How 2 Media, the producers of the television show “World’s Greatest!…”, selected Hardinge Workholding and Rotary Products Group to be a part of the popular television series. “Hardinge is exactly the type of company that we like to feature on “World’s Greatest!…”. They’re an innovative and multiple award-winning company; a true leader in providing a wide range of highly reliable turning, milling, grinding, rotary and workholding solutions, supporting a variety of market applications including aerospace, automotive, medical, energy, construction, agriculture, mold, tool and die, and more. We believe that their more than 100 year-old history alone make this a great story to tell,” said Gordon Freeman, Executive Producer of the show. “We sent our film crew to the Hardinge global headquarters in Horseheads to get the story behind the story on this great company, and to show the ““World’s Greatest!…” viewers why Hardinge was selected as the best of the best in their category, and therefore featured on the show. “World’s Greatest!…” is a fast-paced tour around the world featuring behind-the-scenes footage and interviews of some of the most amazing and unique companies, products, people, and travel destinations the world has to offer. The producers of How-2-Media have recognized some of the most respected and visionary people and companies that you’ll ever see.”


Ohio Tool & Jig Grind Inc. Experiences SUPER-PRECISION First Hand

February 23, 2011

Ohio Tool & Jig Grind enjoys a steady flow of High-Precision jobs entering their factory on a daily basis!  Incorporated in 1999, Ohio Tool & Jig Grind, Inc. is a full service machining facility located in Dayton, Ohio servicing customers in the food/beverage, medical, aerospace and automotive industries.

Late in 2010, Ohio Tool made the decision to expand their capacity and capability with the purchase of a Hardinge SUPER-PRECISION® T-42 CNC turning center.  With this purchase Ohio Tool had the opportunity to utilize the precision products that has made Hardinge famous for the past 120 years. “We were immediately impressed by the accuracy and repeatability of this lathe. Contours that we used to fight with became “non issues”. In retrospect, we should have made the decision to buy Hardinge long ago,” commented David Brinker, President/Owner.

Ohio Tool & Jig Grind’s specialty is close tolerance and polished form tools for the Can industry.  “Many of the parts have intricate forms with tight profile tolerances that we hard turn on the new Hardinge lathe” commented Craig Price, Manufacturing Manager/Owner.

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